Terms of service
Welcome to MooMoo Haven. By visiting our website or purchasing from our store, you agree to the following terms and conditions.
General Information
MooMoo Haven offers soft plush products and gift items designed for comfort, decoration, and everyday enjoyment.
Product colors, size, texture, and appearance may vary slightly due to lighting, screen settings, manufacturing differences, or manual measurements.
Product Information
We do our best to display accurate product descriptions, images, prices, and availability.
However, we cannot guarantee that all information on our website will always be completely error-free.
We reserve the right to update product information, correct errors, change prices, or cancel orders if necessary.
Orders and Payment
By placing an order, you confirm that all information provided is accurate and complete.
Orders are subject to payment confirmation and product availability.
We reserve the right to refuse or cancel any order if we suspect fraud, incorrect information, pricing errors, payment issues, or misuse of our website.
Shipping
Orders are usually processed within 2–5 business days after payment is confirmed.
Estimated delivery times may vary depending on your location, shipping carrier, customs processing, holidays, or other factors outside our control.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Customer Responsibility
Please make sure your shipping address, email address, phone number, and order details are correct before placing your order.
We are not responsible for delays, failed delivery, returned packages, or delivery issues caused by incorrect or incomplete information provided by the customer.
Returns and Refunds
Please refer to our Refund Policy for details about returns, refunds, damaged items, and order issues.
Refunds, replacements, or returns may be subject to review depending on the situation.
Use of Products
MooMoo Haven products are intended for general personal use, decoration, gifting, and comfort.
Please keep plush products away from fire, sharp objects, pets that may damage the item, or any situation that may cause damage or safety concerns.
Limitation of Liability
MooMoo Haven is not responsible for indirect, incidental, or consequential damages related to the use of our website or products.
We are not responsible for delays or issues caused by shipping carriers, customs, local delivery services, incorrect customer information, or circumstances outside our control.
Website Use
You agree not to misuse our website, interfere with its operation, attempt unauthorized access, or use our website for fraudulent or unlawful purposes.
Changes to These Terms
We may update these Terms of Service from time to time. Any updates will be posted on this page.
By continuing to use our website after changes are posted, you agree to the updated terms.
Contact
If you have any questions about these Terms of Service, please contact us through our Contact page.